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Dropbox, Uber

Users share your product but get nothing in return

Create a tiered rewards program for referrers

Reward users progressively as they refer more people. The more they share, the better the rewards.

ReferralIntermediate
1-2 weeks to implement tiers, 1-2 months to measure

When to use

You have a referral program with low ongoing engagement.

Hypothesis template

If we create [tiered referral rewards] at [1/3/5/10] referrals, active referrers will increase by [target]% because progressive rewards maintain motivation.

Method

The problem: Your referral program gives the same $5 credit for every referral. After the first one, there's no motivation to keep sharing.

How to do it:

  1. Design 4-5 tiers with escalating rewards:
    • 1 referral: extra AI tokens or small credit
    • 3 referrals: free month of Pro
    • 5 referrals: exclusive feature or early access
    • 10 referrals: lifetime discount or special status
  2. Show progress: "You're 2 referrals away from [next reward]"
  3. Celebrate each tier unlock
  4. Make rewards genuinely valuable — not just discounts
  5. Show a leaderboard for competitive users

Key insight: Progressive rewards create a game loop. After earning the first reward, users are motivated by proximity to the next one: "I'm only 1 away from a free month!"

Success metrics

  • •Referral program participation rate
  • •Average referrals per participant
  • •Tier completion distribution
  • •Revenue from referred users

Prerequisites

  • Referral tracking system
  • Rewards worth earning at each tier
  • Progress visualization UI

Common pitfalls

  • •Making early tiers too hard to reach
  • •Offering rewards users don't want
  • •Not showing progress toward next tier
  • •Changing rewards after users start working toward them

Source: Dropbox, Uber. Tiered referral rewards maintain motivation better than flat rewards.

Suggested ICE scores

7Impact
7Confidence
5Ease
referralrewardstiersgamificationprogram

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Keep users coming back

Monetization

Increase revenue per user

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